| PRIVACY POLICY & RETURN POLICY |
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| 1. PRIVACY POLICY: |
We value your privacy
and never share your information!
Under no circumstances do we share any personal information
with third parties.
All personal information is kept within chinabeads.com.
for our use in processing your orders. Never at any time
have we, nor will we, sell your email or other personal
information to a third party.
We is committed to ensuring that your privacy is protected,
should we ask you to provide certain information by which
you can be identified when using our websites, then you
can be assured that it will only be used in accordance
with this privacy statement. |
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| 2. RETURN POLICY: |
Before returning, please read and follow
the instructions below,
you may also email to our customer service department.
we will be glad to help you.
Please make sure that you have read our return policy
and ensure that all criteria are met before sending any
items back to us.
chinabeads.com reserves the right to charge a handling
fee on all returned.
1. All items sold from chinabeads.com website
are covered by our return policy.
2. All returns must be sent back within 7 days
of receipt of the item. we only accept return products
in their original condition. Please note that we cannot
process any products that are returned without our prior
knowledge. If you wish to return your order, you will
need to contact customer service department via email:
sales@chinabeads.com
3. Mis-shipped products: for mis-shipped items
(item shipped was not what you ordered), once confirmed,
we will be responsible for exchange and any shipping
fees occurred. you are eligible for a full refund in
this case.
4. Design & Color Errors: if the design &
color of the item received is not what was ordered,
you are eligible for a full refund. (This does not apply
the case which the color difference is caused by your
display monitor.)
The good news is that after placing your order, you
still have time to change your mind. please refer to
our cancellation and return policies below for details:
Orders cancelled within 24 hours of payment confirmation
will be eligible for a full refund.
Orders cancelled 24 to 72 hours after payment confirmation
will be eligible for a partial refund consisting of
the full shipping fee and 50% of the product purchase
price.
Orders cancelled beyond 72 hours after payment confirmation
will be eligible for a partial refund consisting of
the full shipping cost.
Once your order was shipped, it can not be cancelled.
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| 3. HOW TO RETURN: |
Return Process
1. Submit a return request to Customer Service within
30 days of your order’s shipment. Include an explanation
and photographs documenting the reason for the return.
2. Once Customer Service has approved your request, please
send email to us for return item nubmer with quantity
as soon as possible.
3. Once received your return item package, your return
will be processed in 3 to 5 working days. Once your return
is confirmed and inspected, please allow up to two billing
cycles for send the cost to you directly by paypal or
bank transfer.
Items returned in unacceptable condition we will not be
processed as refunds and will be shipped back to you.
Before returning, please read and follow the instructions
above. You may email our customer service department.
We will be glad to help you. Please make sure that you
have read our return policy and ensure that all criteria
are met before sending any items back to us. |
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