Q. I want to place an international order from your website to our store in Australia, I want to know if you can ship internationally and accept credit card as a form of payment?
A. We accept international orders always, and we have many customers from Australia, Canada, United States, Canada, UK, Germany, Italy, Denmark, The Netherlands, Thailand, Japan etc.
FedEx can deliver to where our customers can be extended to where!

We can accept customer sample order payment via western union, bank wire transfer, moneybookers etc, but we are sorry can not accept customer credit card payment directly.

Q. I have not vendors license, can i purchase your website items?
A. It is ok for purchase our goods if you have not vendors license.
Q. How much tax rate/tariffs if I purchase items from your website?
A. We try our best help our customers avoid the orders tax/tariffs always.
For our customer order package express waybill and commercial invoice:
we declare the packaegs content only samples for customer check quality and design, no commercial value, and sample package commercial invoice less that $30 US Dollar for save cost duty & tax.
In general, our customer order package will with free duty or only very little tax/tariffs.

But if you need actual value for purchase order, it is ok also, we can issue the official invoice with actual value for order package, but please note that this may have a huge amount of tariffs for your order.

Q. How to do if I want to customized make personal design beads?
A. Please email detail informations for your customized items include item description, picture, drawing etc... to us:, Subject: "customized beads"
or you can fill in our website SUBMIT YOUR ORDER ONLINE form with your customized items detail description and the design information file etc.
Please refer to website: OKBEEADS.COM link for how to make custom design personality beads and jewelry.
Q. I am looking to make custom pandora beads for me. however, I am not looking to purchase these in bulk, I want to purchase them as gifts and only need 100 pieces!
Is this something your company is able to do?
A. we are our custom word stamped glass bead charm order have minimum order request, because custom engraving word stamped needs to produce via die.
We have help you make custom word stamped glass bead charms with 100 pieces, but the bead unit price will more expensive than wholesale orders.
Please refer to website: OKBEEADS.COM for more detail custom design information.
Q. How do I know if I am getting a real sterling silver core glass beads?
A. We only make high quality beads and jewelry, each our stelring silver item or accessories will have 925 stamped, if you request, we can email to you Inspection Certificate for our sterling silver items.
Q. Will your glass bead silver cores tarnish or turn dark?
A. Our 925 silver or silver accessories used with real solid sterling silver material for glass bead core, so our glass bead charm silver cores are not tarnish and turn dark forever and always.
Q. Why I have not got any response on time since I have send out inquiry email?
A. Usually we will reply customer inquiry by email within 3 business days, if you have not get response from us: Perhaps:
* You typed wrong email address to us on your contact information form. please inquiry again and make sure your email address is correct.
* Your order quantity is less than our M.O.Q or you inquiry email is indefinite about what you need.
* Some email service provider block the email sometimes, please resend from your another email (recommend: gmail, hotmail).
* You are from China, to protect our collection will not be copied to cheap price poor quality items, No domestic business and No dealing with trading company from China.
Q. Do your glass beads and silver beads interchangeable with all other brand jewelry?
A. Our website glass bead charms and silver charms hole size is 4.5mm are interchangeable and fit with Pandora, Biagi, Chamilia, Tedora and other slide hole jewelry.

*Trollbeads starters are 3mm chain like Pandora, Biagi, Chamilia and others, but they do not have END CAPS, which add about 1.5mm to the size. therefore, all our charms will fit on Trollbeads starters, but no Trollbeads will fit on any other brand of starter.