| BUSINESS
POLICY & GUARANTEE |
|
|
|
| 1. BUSINESS POLICY: |
 |
CHINABEADS.com:
WHOLESALE QUALITY BEADS SINCE 1998
 |
|
|
China Beads
only produce high quality glass products.
We don't produce low quality products and we don't compete
in the market of low quality glass products, this is the
QUALITY POLICY that we have been insisting since our foundation
in 1998 year.
We only deal with quality concerned customers, we never
compete in the market for low quality and cheap glass
products, so if any customer only cares about and needs
only low price items, please buy from other suppliers.
EACH OUR GLASS ITEM COST BASED ON:
1. Adept & experienced glass crafters production.
2. Each glass item with perfect design and quality that
customers need.
3. The complete annealing process ensures that the
glass items will not break.
4. Clean each finished glass item to ensure that it
is delivered to the customer in new condition and in
its original color.
5. Strict quality checks to remove defective glass item
and replacement with new before shipment.
Please do not compare our price with market poor quality
cheap price glass products, we are sorry and confirm
have not this price range glass beads and glass products.
Each product displayed on our
website, are our actual production of products to take
pictures.
Customers can try to order retail glass products from
our website to verify the quality of our glass products
before placing wholesale orders.
|
REMINDER:
l. There are many websites copy and display our glass
product pictures and offer lower prices to inquirers,
however, if a customer purchases a picture glass product
from them, the quality of glass items received with the
order will be of poor quality and will not be the same
at all as ours.
2. Please be careful when ordering Murano glass products
online, as there are websites that claim that the glass
beads are made from Murano glass, but the real material
is just very common glass rod materials.
That's why a lot of glass products on the Internet
websites have very cheap prices, the actual price of glass
products are based on their product design, quality and
glass rod materials used. |
|
|
| 2. OUR GUARANTEE: |
WE GUARANTEE:
when a customer purchases a glass product from our website,
the design and shape of the product will be exactly the
same as the picture shown on the website.
WE GUARANTEE:
if a product is damaged or missing due to transportation,
we will replace it with new item for free!
WE GUARANTEE:
customized design item 100% satisfaction and to ensure
no reason to return.
WE GUARANTEE:
we produce each item have high quality, perfect design
and not any defective or false design, each of our item
with strictly inspected before shipment to ensure that
the product is fully qualified before it is sent to the
customer.
We have strict quality inspection process glass material
to finished items, each item quality 100%
satisfaction guaranteed.
Any defective or false design glass items we will refund
the cost or replace with new items, FREE charge, NO reason.
PRODUCT RETURN PROCESS:
1. What is acceptable for a return?
- defective items: if there have any defective items for
your orders, you can return defective items to us, we
will replace the new items or refund the defective items
cost to you with your request. (for return items or refund
payment will within 5 working days of receipt of your shipment)
- not defective items: if it is only you are not like
the items designs, quality or other reasons, you can return
to us also, but please note, the items must be not used
and within 10 days you receive.
2. Attention when you returns:
- return items package must by your current post officee
/ UPS / FedEx or DHL
- please fill in express waybill (AWB) with "Return
Items, NO Commercial Value"
Your satisfaction is of utmost importance to us. so when
the arrival of your package, we suggest you to check and
make sure that the items has been made to your order requset
size, color and design. |
|
|
| 3. CUSTOMER COMPLAIN: |
|
We want you to
be happy and satisfied with our service and all of our
glass products that you purchase from ChinaBeads.com
website, Please let us know if you are unhappy in any
way with a production purchased from ChinaBeads.com
We guarantee that we will do our best to resolve your
issue as quickly as we can, we want you as our loyal
customers.
We works hard to keep our glass products quality and
design the best.
We improve our glass producds quality, design and our
website daily.
Every employee at ChinaBeads.com is empowered to solve
your problem, if you have a complaint, complimen or
idea that would make us a better quality & production,
we'd like to know.
And you can send email to China Beads President directly
david [at] chinabeads.com
Sincerely.
|
|
|
|
|
|
